Privacy Policy

At Emotion Keepsake, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website and purchase our custom photo products, including our projection jewelry, lockets, keychains, and ornaments.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

  • Identifiers: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: We use secure third-party payment processors (such as PayPal or Stripe). We do not store your full credit card details on our servers.

User-Uploaded Content (Your Photos)

To provide our primary service, we collect the photos you upload for customization.

  • These images are used solely for the purpose of micro-engraving (for projection items) or printing (for lockets and ornaments).
  • By uploading an image, you confirm that you have the right to use and distribute that image.

Device and Usage Data

We automatically collect certain information when you visit our site, including your IP address, browser type, and how you interact with our pages via cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill Orders: Process payments, create your custom jewelry, and arrange for shipping.
  • Customer Support: Respond to your inquiries and troubleshoot issues.
  • Communication: Send order updates and, with your consent, marketing newsletters.
  • Security: Screen orders for potential risk or fraud.

3. Data Retention & Photo Security

How we handle your photos:

We understand the sentimental and private nature of your photos.

  • Production Use: Photos are only accessed by our production team to create your jewelry.
  • Deletion: We retain your uploaded photos only as long as necessary to fulfill the order and handle potential after-sales support (such as replacements for damaged items). Generally, raw image files are deleted from our active production server within 90 days of order completion.

General Data:

We retain your personal order information for our records unless and until you ask us to delete this information.

4. Sharing Your Information

We share your Personal Information with third parties who help us provide our services:

  • Service Providers: Such as Shopify (our e-commerce platform) and shipping carriers (e.g., FedEx, UPS).
  • Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.

We do not sell your personal information or your uploaded photos to third-party marketers.

5. Your Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct inaccurate information.
  • Deletion: The right to request that we erase your personal data.
  • Opt-out: The right to opt-out of marketing communications at any time.

6. Cookies

We use cookies to enhance your shopping experience (e.g., keeping items in your cart). You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you would like to exercise your rights, please contact our Privacy Officer:

Email: service@emotionkeepsake.com